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Sep
14

Review: FixTunes

FixTunes[NOTE: Before downloading this application, please make sure to read the readers’ comments. It sounds like my mostly positive impression is an exception to the rule?]

FixTunes is an app whose main goal to fill those missing tags in your MP3s and add album art. If you want to, it can also organize your music in folders (artists, albums, year, etc.—you define the pattern). Finally, it can be used as a means to browse your music collection (e.g. the “Show All Albums” view displays all of your albums’ covers—a nice, visual way to walk through your music collection).

FixTunes runs on Windows (95!, 98, ME, 2000, XP). There’s no version for the Mac platform yet, but I’ve been told it should be out soon.

FixTunes Home screen
(Click on the screenshots for larger versions.)

How it works

When you first launch FixTunes, you’re asked for the location of your music library. You’re better off doing some tests first, so I pointed to a single folder where I held some mis-tagged MP3s. The songs are added to the FixTunes library—they’re now part of the “Not Looked Up” group. Clicking on that button in the “Main Menu” brings them up. Note that you can “Add Songs” at any time, by clicking on the respective button, or search for music files in the group you’re currently browsing from the search field—both can be found on the bottom row (bottom-left area).

[Also note that the app is a tiny bit heavy when it comes to system resources, but it’s no Firefox (ha!) or Photoshop—so nothing to worry about.]

FixTunes Not Looked Up screen

From hereon, you can either select particular songs (Ctrl+Click should prove to be helpful) or all of them (Ctrl+A) and have FixTunes look up the correct tags (and album art) in its database—you just click the “Look Up Selected” button in the bottom row.

Tip: the program uses both the current filename and the existing tags (#) to look up the correct information. As noted in the FAQ, you need at least part of the artist name and song title (“one correctly spelled word” from each—#) to increase the chances of a succesful query (#).

Q1: What database does FixTunes use?
A1: The “Help” page states that “much of the information in the FixTunes music database comes from the music catalog at Amazon.com”. The FAQ mentions that “FixTunes maintains its own database of music information. This database was built from several available sources including commercial music retailers (Amazon.com) and CD databases (FreeDB). We are always adding to, and managing the database to provide the greatest amount of information with the highest accuracy.” Finally, the forum FAQ states that “if the CD is not available on Amazon.com it will not be in the database.” Verdict? It’s just Amazon.com, or at the very least, heavily based on Amazon’s DB.

Q2: Where does the cover art come from?
A2: According to the FAQ, it’s downloaded from Amazon.com, and is written to the file’s ID3v2 tag so that it’s accessible from other programs.

Checking each song doesn’t take particularly long—I’d say it’s a ~10sec process. When the look-up for all songs has finished, these get separated into two groups; “Identified” where the songs with an “Accuracy” value (we’ll talk about it below) of more than 60% go, and “Unidentified” for the rest of them. You can access these groups by clicking the respective button on the “Main Menu” (top left).

FixTunes Looking Up screen

Q3: What’s this “Accuracy” value that you speak of?
A3: It’s a way to measure how close the information that FixTunes has just looked up is, to the actual information already on the song. My tests showed that any value above 80% probably means that FixTunes did the guessing game correctly, whereas you’ll need to do some more thorough checking with those “sub-80% accurate” tunes. It would be handy if the program allowed for a user-defined accuracy level—e.g. since I think that an accuracy level of 80% should be the border between “Identified” and “Unidentified”, why can’t I set it so?

Back to the FixTunes “modus operandi”. FixTunes did the look-up and it has sorted the tunes into two groups. No actual change has taken place yet—this is a good thing. Think of it like a “preview mode”, only better, because you can close the program and when you re-open it FixTunes will remember the results (i.e. you won’t have to look up those tunes again).

Now’s the time for the careful checking. Let’s say you’re in the “Identified” group; you can get a quick view of FixTunes’ guesses by looking at the song listing (middle pane)—the guessed information is used. If all songs look right (the guessed information is indeed accurate), you can “Select All” and then “Fix Selected” from the bottom row. This will apply the guessed information to your MP3s, and move them to the “Fixed” group.

If for some songs you have your doubts, you can highlight them from the middle pane (the song listing) and view more details in the right pane (“Information”).

FixTunes Identified track details

  • The “Details” tab shows the guessed tags on top—you can edit the guessed tags (the fields are editable) and from there you can either perform a new “Look Up” (FixTunes will now perform another query based on the updated information it has about the song), “Save” the information (it will apply the new tags, but it won’t move it from the “Identified” group to the “Fixed” one), or “Fix” the song (saves the new tags and moves the song to the “Fixed” group). Finally, on the bottom of the “Details” tab are the original (old) values of the song and a handy “Use These” button.
  • The “Album” tab brings up the album cover, some album metadata (Release Date, UPC, Amazon ASIN, Genre), links to get more info from Google, Wikipedia, Amazon and lyrics sites) and the tracklisting with links to samples of the songs from the iTunes Music Store. I was expecting to be able to click on a song (or tick a checkbox, whatever) to let FixTunes know that “this is the song I’m looking for!”, but this not the case, unfortunately. Something to consider for an upgraded version.
  • The “Similar” tab lists album similar to the one you’re checking—it uses Amazon’s data to do the picks.

Obviously, most of the same are true for the “Unidentified” group too with only minor, logical differences. In the “Information” pane (the right one), the “Details” tab for each track now brings the original (old) tags on the top in editable fields (there’s even a field for the filename), so you can make the appropriate changes and “Look Up” again. On the bottom of the “Details” pane, there’s the values FixTunes guessed (under the header “Wrong Details:”) followed by a self-explanatory “These Are Correct” button… The “Album” and “Similar” tabs work as with the “Identified” tunes.

When a song has been fixed, it is moved from the “Identified” (or “Unidentified”) group to the “Fixed” one (obviously, duh). Highlight a song from that group and you’ll notice the “Information” pane retains its usual functionality. You can edit the current tags, perform another look up, etc.—you can even apply the old, original values again! FixTunes keeps them handy, which is good to know. Unfortunately though, there’s no way to move a song from “Fixed” back to the “Not Looked Up” group.

Before we’re done with the fixing functions of FixTunes, two important areas need to be covered.

→ Tags/renaming/moving: you have the ability to choose what information (which tags) from the look-ups will be applied to your tunes—e.g. you may not want to use the “Genre” value. You can also have the files automatically renamed once they’re fixed (the fine-naming schema is up to you—e.g. it can be “Track – Title”, “Artist – Title”, etc.) and moved to another directory. All of these options can be accessed via the “Edit Options” link in the “Home” page. I’d like to see an option for switching between Uppercase and lowercase in filenames/tags (the program only does Uppercase), as is the case with more full-fledged tag editors (which FixTunes doesn’t claim to be, I know, but still it should be easy to implement). For example, how about “artist – title” for having the filenames in lowercase, and “Artist – Title” for Uppercase?

FixTunes Fixing Options

→ iTunes mode: if you’re using FixTunes to “mess” with the songs you’ve added to iTunes, and you’ve told to FixTunes to rename and/or move the songs, there would be a problem. iTunes isn’t able to auto-update its index (where are our watch-folders?), so you would have to remove the incorrect listings from iTunes, and add the new ones. Fortunately, I write “would” because of the handy “iTunes mode” in FixTunes (accessible via the “Home” page): if you enable it, FixTunes edits the library file of iTunes so as to reflect the new changes. No manual removing and re-importing, it’s all done automatically. As the developper notes on the blog:

FixTunes now has a special “iTunes Mode”. Instead of reading and writing ID3 tags from your music files, all data is read from, and written back to, the iTunes program. Fixed songs update immediatly in the iTunes interface (its fun to watch! ) including all song tags and album art. iTunes doesn’t lose songs and all your smart lists (and other playlists) update automatically. You can even set iTunes to “keep your music folder organized” and songs will be automatically moved to their correct location. All very cool.

Browsing

Browsing works for those albums that have either been identified or fixed (and come with cover art). In the left pane, beneath the “Main Menu” section, there’s the “Browse Albums” one. You can choose to browse by genre, artist, or year—or “Show All Albums”, and the album covers of that category will appear in the middle pane.

Click on album cover and the right pane will reveal the “Album” tab, as in the fixing process: album cover, some album metadata (Release Date, UPC, Amazon ASIN, Genre), links to get more info from Google, Wikipedia, Amazon and lyrics sites) and the tracklisting with links to samples of the songs from the iTunes Music Store.

FixTunes Show Album screen

As it is, the browsing part is a way to get a quick glimpse of the albums you’ve got in your library, and also a way to get some more info about them. It’s not centeerd around the usual “browse and play” way of thinking. I’m not filing this as a bug—I believe this is the original intention of the developers.

Nevertheless, I can’t tell why it links to the iTMS samples for those tracks that already exist in the library—why not link to the actual files? Also, while we’re at it—when browsing, the “Home” button in the “Main Menu” remains highlighted, as if it’s active. This should probably be fixed.

Buying it

There is a free trial that is fully functional for up to 50 look-ups.

The program costs $24.95. You’re given a “Purchase Code” that unlocks the application. You’re only allowed to use the code up to 5 times, which can get a bit tricky—in my case, I was asked to re-enter the code a few days after I had unlocked it for the first time, wasting another turn. This isn’t a personal complaint since I was given a code for free for the purpose of this review, but had I paid for it, I wouldn’t be too glad about this. Furthermore, there’s no mention of what happens with the code a propos to upgrades. Can someone use the purchase code in a future version? Provided there’s a 5-uses limit, I’d like to think this option exists—otherwise the cap is a bummer.

Miscellaneous remarks

  • FixTunes can rename and organize almost all music files, but can only update information for those filetypes that support ID3v2 tags (usually only MP3). (#)
  • If you have the IE 7 beta installed, the app may not work properly—according to this forum post, they will release an update that fixes this.

Conclusion

FixTunes is a sleek, automated tagger/cover art fetcher. It’s not perfect when it comes to getting the right data, but in my experience it did a nice enough job. In those cases it didn’t, it prevents you from messing up your library since:

  • it doesn’t apply the new data unless you explicitly say so
  • it always remembers the old data, even if the new one is applied

It has a well thought-out UI—forget about multiple windows and pop-up dialogues (apart from the “Edit Options” section, which is usually a one-time process). One window, three vertical panes and that’s it. Furthermore, when there’s no use for the right pane, it is sometimes loaded with instructions on what to do next which has proved handy quite a few times. Very, very nice job here.

Of course, it could use some minor improvements here and there (those were usually written in italics throughout the review). These are easy to implement and don’t add much complexity to the program—to repeat some of them:

  • a user-defined accuracy level for setting the bar between the “Identified” and “Unidentified” groups
  • when fixing tags, clicking on a song (or an icon next to it, something) in the “Album” view means “this is the one I have”
  • allow “Fixed” tracks to be moved to the “Not Looked Up” group (via drag & drop, too)
  • add the ability to change casing (Uppercase, lowercase, etc.) when it comes to tags/filenames
  • when browsing, clicking on a song I already have in the “Album” view should launch that song, not a sample of it from the iTMS
  • the ability to use the code for future versions, since there is a 5-uses limit (this may already be feasible—I don’t know)

You could use FixTunes in several ways. Most will probably use it for their existing libraries to check for errors, missing album covers, etc. (the iTunes mode is a real winner, since it allows for seamless use along with the popular media player) but it could also be used for those tracks that get in your “Inbox”: the ones you’re getting from P2P networks or from that friend who could use a little help with the concept of “tags” (I should know better, since most of my friends fall in that category).

Point FixTunes to the directory where the Soulseek downloads reside, and instead of having to visit Amazon or AMG with your browser and use their search forms, do the queries from within the program, easily and fast. (Remember you can edit the tags or filenames of your songs from within FixTunes before performing another look up, in case the first one was not successful.)

[Before closing, I would like to thank the crew behind FixTunes, and esp. Allison Hurt, for providing me with a purchase code to conduct this review.]

Rating: 7/10

→ Visit the FixTunes website

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BY: Konstantinos Christidis | 12:47 AM

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106 comments so far. (RSS)

  1. I purchased Fixtunes for full price from their website. It seemed like an intuitive program for quick MP3 file maintenance. It seemed to work fine (although very slow on a P4 3.2 GHz machine with 1gb RAM) for about a half hour… the the problems started. This software is so buggy that it is practically unusable. It locks up or crashes every few minutes, and it requires a full computer reboot only to lock up again. What makes matters worse, is that the company does not return ANY e-mail sent via the support link on their website. So, bad software and NO technical support. Avoid FixTunes like the plague. JB

    ...added by John Bayne /// December 8th, 2006 at 06:20 AM

  2. My copy of Fixtunes worked without crashes.

    It’s true that their technical support isn’t particularly responsive though.

    ...added by Konstantinos Christidis /// December 8th, 2006 at 12:53 PM

  3. My purchased copy functioned for about 6 months. Now it crashes anytime I start it up. Have reinstalled twice and running out of installs. No suport yet from web site.

    ...added by Marty Lewis /// December 15th, 2006 at 07:09 AM

  4. Are you out of your mind? My wife downloaded this piece of crap and it didn’t find one song, even the ones that had the correct artist and spelt correctly in Itiunes. Mind you this is not an unknown artist, we used John Legend as a test.

    One of the biggest pieces of crap I have ever seen or attempted to use.

    ...added by Peter Olivieri /// December 17th, 2006 at 01:12 AM

  5. Peter: as you can tell from the included screenshots, I’ve used less popular artists/albums/songs in my tests and FixTunes managed to found them.

    ...added by Konstantinos Christidis /// December 17th, 2006 at 03:02 AM

  6. could some one please sent me their purchase code to wafflelizer@sbcglobal.net or post it up?

    ...added by mario /// December 29th, 2006 at 00:10 AM

  7. In a word, crap. I too paid full price for this software. Initially it worked just fine, slowly but useable. Now I have to delete the data directory every time I start it or it crashes. I must manually keep track of where I left off since you lose that information when you delete the data directory. Customer support is nothing short of a joke. The support forum has been unavailable for the past 2 months and email doesn’t get answered.

    ...added by Mark Finkle /// January 1st, 2007 at 19:25 PM

  8. CollegeRuled is giving these away if you are a student with an .edu email address and you tell someone about it.

    ...added by subtraction /// January 11th, 2007 at 16:03 PM

  9. Unfortunately I have to agree with Mark. I also bought this and it works fine for a little while. But now it crashes every single time I start it and the support is absolutely worthless. I’ve already sent three mails asking for support without an answer. And the support site has been down for the last two months at least. Another lousy way to ‘earn’ money.

    ...added by Steven /// January 15th, 2007 at 23:12 PM

  10. I have also paid for the full version – it crashes and no-one gets back to youwhen you try mail them with questions.

    Not happy!

    ...added by Iain /// January 16th, 2007 at 09:21 AM

  11. I agree wih all the people who are hving crash problems. It worked once for me and has crashed ever since, the only way to fix is to delete the database. What a poorly writtem program

    ...added by Scott /// January 24th, 2007 at 23:42 PM

  12. Program is crap. Paid good money and it never worked.

    ...added by Will McKinnon /// January 27th, 2007 at 21:50 PM

  13. I too have had issue with FixTunes crashing. Althogh ti crashes now I was able to fix 90% of my missing or incorrectly tagged MP3s.

    ...added by Dennis Conner /// February 4th, 2007 at 00:34 AM

  14. Junk. I purchased this software 3 months ago and every time I attempt to open it, it crashes. I have called, emailed, and also written a letter to fixtunes about this, still with no respone. STAY AWAY FROM THIS SOFTWARE

    ...added by Adam White /// February 6th, 2007 at 17:37 PM

  15. I used it for 5 minutes, blew through 50 look ups and then was asked to buy it. Still not hapy with results. Is there any alternative?

    ...added by Steve /// February 15th, 2007 at 21:29 PM

  16. There’s a link in their website for the updated version. Apparently crashes happens to those using Internet Explorer 7. Haven’t tried that though.

    ...added by unfixedtunes /// February 25th, 2007 at 01:22 AM

  17. Same as most above comments, save your money and don’t buy this useless software.

    ...added by Bob Anders /// March 6th, 2007 at 21:23 PM

  18. I was just researching what other people thought of FixTunes because I started using the program a couple weeks ago to begin fixing my music collection. The Internet Explorer problem is fixed and I haven’t had any problems with crashes. I love it, it’s made fixing my music really easy! It has also been able to find a lot of album art that I hadn’t been able to add!

    ...added by kemdash /// March 27th, 2007 at 17:22 PM

  19. Very dissapointed with this software.. It works when you are evaluating it BUT after you purchase and enter the activation code, it starts to CRASH IMMEDIATELY. The NEW VERSION WOULD NOT even start up on my machine. And the only response you get from their technical support is install the new version.

    ...added by Joon Daroy /// March 29th, 2007 at 23:32 PM

  20. It sound like you are still using the old version. You can download the new version from here:
    http://www.fixtunes.com/help.htm

    ...added by Kelly /// April 2nd, 2007 at 17:53 PM

  21. I am very much on the fence about buying this software. I loved the review, but the user comments are concerning. As for the CollegeRuled link above, beware…you need FIVE signed referrals just to get a code. They don’t tell you this until AFTER you sign up. User beware.

    ps. Great iTunes custom library tutorial!

    ...added by Tim /// April 8th, 2007 at 20:07 PM

  22. check out mediamonkey – better, cheaper

    ...added by Maurice /// April 25th, 2007 at 03:59 AM

  23. I have been using v4.4 for about a month now, successfully tagging 761 out of the 1003 songs. I had a satisfactory experience, without any crashing on startup. We’ll see if this is the case in six months.

    ...added by Stephen /// July 22nd, 2007 at 20:23 PM

  24. Best software I have used. I am using itunes as my default player and have tried many tagging and album art collecting sollecting software like iArt, mediamonkey ect… I have using v4.6 and its awesome. It picks out the correct song and album 8/10 time and if you dont automate the fixing process you can easly track down the incorrect ones. Searched over 1500 songs and going not too fast but its thorough. It also saves the session after its corrected all your files so you can manually accept the changes at your time. Overall I think the new version is fantastic and is defntly worth a try.v4.6 has a 50 song trial and you can always buy it if you think it suits you needs

    ...added by Ragesh /// September 19th, 2007 at 22:20 PM

  25. I tried using 4.6 and during the look up step it crashed after the last song. After resetting the PC and fixtunes, it still crashes. Not Happy. Granted I have over 8000 songs and am using Windows Vista.

    ...added by tencount /// October 10th, 2007 at 14:18 PM

  26. I’m trying to find a way to organize all my music without losing my iTunes data, but I don’t want to let iTunes do it because it doesn’t let you choose the rename format. Is it possible to use FixTunes to move/rename my files and still keep the play data in iTunes? This review makes me think this is a possibility, but their website seems to indicate that when you rename your tracks, you’ll just have to re-import them all and start all over with play counts and ratings and such. Can anyone confirm this? Thanks!

    ...added by Heather /// October 13th, 2007 at 07:05 AM

  27. I purchased this program at a discount and boy am I glad, because I hate this program. I have pretty mainstream taste in music and it couldn’t even identify Billy Joel. I guess I will start looking for another program, because with this one I just end up typing the album info in myself.

    ...added by Susan /// December 5th, 2007 at 18:37 PM

  28. We’re still here…trying to make FixTunes the best program for organizing and updating your music. Your suggestions are great, just email us and we’d love to add new features that you’d like to see in future versions!

    ...added by Kelly /// December 5th, 2007 at 23:07 PM

  29. I have a huge collection… Seems to be working… but has taken a loooong time to process the entire library. Hopefully the fix process will work.

    For some reason, most of the data seems correct with the exception of genre. Not accurate at all with finding genres.

    ...added by Jason /// December 18th, 2007 at 07:19 AM

  30. I paid for this program about 2 weeks ago. I loaded it onto my G5 OS X Mac version 10.3.9 and all that came up was the install screen and the icon. The site said that the version was for os x 10.3.9 or higher. well I emailed customer support and they got back to me two days laiter saying that I had to delete it and then reload it. This didn’t do shit. I went to some more sites and from what I can see they are saying that they are updating the system. Well it say ” We will be back running in a couple days” but its been 9 already.

    ...added by Chase /// December 24th, 2007 at 03:59 AM

  31. fixtunes sucks, that one guy was right mediamonkey is the shit. check it out

    ...added by luke /// December 30th, 2007 at 00:12 AM

  32. Bought Fixtunes, it kept crashing on me and was confusing to use (I’m using Mac version). I’ve had great success with Jaikoz (Windows and Mac versions), which uses the audio fingerprint to look up music via MusicBrainz, an open source music tag library. Check it, and be satisfied!

    ...added by Max /// January 24th, 2008 at 07:30 AM

  33. I paid for this piece of crap because I had too many songs to go through individually. It “fixed” about 1000 out of my 8000 songs, which I found to be fixed wrong. Even songs that had the exact artist, album, and title from itunes or windows media player could not be found or were changed to odd titles such as 1.2 or other random numbers. Not a good program.

    ...added by Coco /// February 23rd, 2008 at 23:50 PM

  34. I agree with CoCo. After waiting overnight, “FixTunes” aka FuxTunes, tagged 4,576 songs incorrectly. I was hoping to just pull down album art but now I have to try to really Fix my Tunes manually. The undo function is one song at a time. Total waste of money and now a waste of my time.

    ...added by Chris /// February 24th, 2008 at 05:01 AM

  35. I’ve was going to try fixtunes but after seeing these comments I went searching for an alternative and ran across MusicBrainz Picard which is free to use. I used it to fix about 1000 songs which I had ripped off CD’s over the years and had never gotten around to labeling correctly. It handled over 900 the first time through with just lookup and 80 of the remaining 100 using digital signatures. Its easy to use but clearly not as simple as fixtunes.

    ...added by Randy /// March 1st, 2008 at 02:55 AM

  36. I really wish i could remember the random purchase code i punched in that got verified somehow, but yeah, this programs pretty good.

    ...added by DannyOcean /// March 18th, 2008 at 14:29 PM

  37. I paid retail price for this software and found it is nothing short of a RIP-OFF! I have had so many problems with this software not working correctly and searching the incorrect album information from Amazon that it makes me sick. Crashes all the time and ZERO customer support…notice they have no contact phone number…I’m sure that’s by choice not chance. If you read this PLEASE DON’T BUY THIS CRAP SOFTWARE!

    ...added by Richard /// March 30th, 2008 at 22:19 PM

  38. Wow, I can’t believe how bad this program sucks. It didn’t get ANY of my tunes right, not a single one.

    ...added by mark /// April 20th, 2008 at 01:40 AM

  39. how do u send the artwork to itunes

    ...added by dan /// May 25th, 2008 at 22:10 PM

  40. This program is awful, it completely ruined my iTunes collection. Before I found this I had spent ages collecting info and sorting it all out. I tried to get this to finish the job, but it completely rearranged everything.

    Grrr!!

    ...added by Richard Foster /// June 4th, 2008 at 21:42 PM

  41. DO NOT BUY THIS PRODUCT. This thing is just as terrible as everyone says. It replaced my perfect Album art with nothing and renamed a ton of songs to be in compilations and the ones that were in compilations were renamed to original albums. This product will do more damage than good, especially if you don’t listen to typical pop music. I spent a good 5 or 6 hours undoing the damage this piece of crap did.

    ...added by Toxic G /// June 27th, 2008 at 09:28 AM

  42. For those of you looking to complete your album artwork collection, I’ve recently released MuvUnder Cover: The Album Art Sleuth, http://www.muvundercover.com/ , that only deals with album artwork.

    It supports embedding album artwork covers in all of the major file formats including APE, ASF, FLAC, M4A, M4B, M4P, M4V, MP3 MP4, MPC, MPP, MP+, WMA, WMV, and WV.

    Since it is a newer program, if you have any issues or suggestions, please let us know.

    ...added by John Rennemeyer /// July 7th, 2008 at 22:09 PM

  43. Totally crap .. it makes you think that if you put the correct data in and save it that it uses that… not the case you open it up in another music player and it’s all the wrong info .. useless program I have had to use another one… it even totally screws the album images too .. even for the ones that is does look up correctly. you have to get all the details soo close to being right it’s stupid. I used magic mp3 tagger and feed it some tracks like … track 1 … track 2 … track 3 only with the artist name and it got them all right … problem is I found all this out after supposedly fixing a bucket load of songs!!! totally pee’d off. don’t get this at all .. shame on you fixtunes!

    try magic mp3 tagger for fixing files and then MediaMonkey to do the album art .. works fantastic.

    oh one more thing … it picked U2 genre up as EMO lmao .. emo wasn’t even around back then …. useless …

    did I forget to say useless .. nope .. what about stupid dumb waste of my damn time, screwed up my song .. grrrrr …. smashes closest object!!

    ...added by Kris /// July 12th, 2008 at 08:53 AM

  44. What a waste of money ,everything above is true,stay clear!!!!

    ...added by mike /// July 27th, 2008 at 04:02 AM

  45. Well, after reading through all these comments I really don’t think I will proceed any further with buying this product. Maybe someone can tell me which is the best alternative.

    ...added by Clive /// August 18th, 2008 at 02:17 AM

  46. I also purchased this product due to it’s false advertising claiming to name songs and fill in missing album art.
    It continues to crash within 30 seconds of opening and the songs it did try to fix have either been lost, misnamed or misplaced causing my Itunes library to be completely ruined and focing me to delete and start again.
    Being in the legal proffession I will take this company to Civil Court should they fail to refund my costs and suggest all other customers do the same, as long as they are not having to pay back money theyt will ignore the complaints and just laugh at us.
    WELL THIS IS ONE PERSON THEY SHOULD NOT HAVE CHEATED.

    ...added by Adrian Anderson /// September 5th, 2008 at 10:02 AM

  47. Wow.. glad I came looking for info about this program. With all the above comments.. one owuld have to be a moron to even try using this software. I had downloaded it from their website and now I will promptly delete it before even trying it. Thanks for the info and I am really sorry you all got screwed!

    R

    ...added by Randall /// September 5th, 2008 at 21:12 PM

  48. I purchase this program but it’s not working correctly. For example, my song name is DRAKE’S DRUM. In the WMA file properties, the artist is ACOUSTIC ALCHEMY, the album is NATURAL ELEMENTS. FixTunes returns ANNE LISTER as the artist, and WAITING FOR THE HERO as the album. But the hell is this ??????????????????? I’ll be asking for a refund…

    ...added by George Cortes /// September 13th, 2008 at 19:05 PM

  49. The find duplicate function is a joke. It missed so many that I thought I’d missed including them. Exact same title, exact same album. It couldn’t find them.

    Retrieve artwork: If you have a song that is in a Greatest Hits package, it changes the song to the original album name. I had the program set to only change if it was 97% sure it was correct. I figured if the song name was correct and the album name was correct but the artwork was missing, that it would download the artwork.

    Nope. It downloaded the artwork – but for the original album. Then it changed the name from Greatest Hits to the original album.

    Marking Duplicates. It puts “DUPLICATE” in the front of the song title. If it was at the end, then the two duplicates would be next to each other in the listings. Then you can see if one is a Live version, and the other a studio version. Now all the duplicates are grouped together. Since the docs say to search for “DUPLICATE” having it at the end of the song name would work just as well.

    Bottom Line: – Avoid at all cost. It’s faster to modify yourself, and more accurate.

    John

    ...added by John /// September 25th, 2008 at 06:11 AM

  50. absolutle biggest bloddy rip-off I ever came accross dosent dos’nt work costs a fortune and someone is making a mint out of this….....avoid like the plague

    Dave

    ...added by david /// September 25th, 2008 at 15:16 PM

  51. I HATE FixTunes! I cannot say that enough… and the bastards who make this cyber turd should refund everyone and get away from their computers, move to an island and sell rubber dog crap to tourists. HORRIBLE software written by idiots. BURN FIXTUNES! BURN IN HELL!

    ...added by Kevin /// October 4th, 2008 at 09:27 AM

  52. Absolute GARBAGE!!! Worked for a brief amount of time and then continues to crash. I’ve uninstalled and reinstalled numberous times to include removing and registry items. I’ve even contacted customer support and they are useless. It has been a couple months now and they have only responded once to state they have received my request. BOYCOTT any Cloudbrain software. Bad customer service and bad software once you purchase it.

    ...added by Matt /// October 12th, 2008 at 19:32 PM

  53. I have been using Fix Tunes for over four years…truely a love hate relationship. The crashes, the lack or accurate data, the non-support…it’s all true. But try taging 30,000 songs individually. I’ve learned to use it very tactically… only load in a couple hundred songs at a time before wiping the library. Only ‘look up’ songs within the same album at one time so I know the song/album (even though FT looks to change it.

    I’d love to find something else… but what.

    ...added by MadMax /// October 17th, 2008 at 16:03 PM

  54. This program is POOPY!!!!!

    I’ve beentrying to make FixTunes work for over 3 months. I have not yet been able to get through my 8000 song libery as the program freezes up about aver 12 songs. They have updated their software 3-4 times during this time period, but it still does not work. Emails to tech support have occationally been responded to with suggestions like Visit the user’s forum. I can’t find the user’s forum anywhere on their website. POOP!!!!

    ...added by B. McDonald /// October 20th, 2008 at 18:02 PM

  55. The rumors are true, Fixtunes SUCKS!

    It is a waste of time and money. The program did nothing it claimed to and the technical support is nonexistent. Trust these reviews, you are better off fixing tags and duplicates manually. Please don’t support this scam of a program.

    ...added by MJW /// November 1st, 2008 at 21:31 PM

  56. ever since i used this piece of software my itunes has been slapping the worng artwork with my songs, and now, when before i used to have single albums now afew of the songs from an album will show up as seperate tracks! and i dont know how to correct this! this software is only good for a folder of seperate tracks, if it goes near albums you will be very annoyed with the results. dont let it fix stuff automatically it is useless, you have to manually observe what it is naming. i would not reccomend this bag of rubbish.

    anyone know how i revert to orginal track names and settings? email me at saablad@yahoo.co.uk

    ...added by sam /// November 5th, 2008 at 03:56 AM

  57. FUXTUNES!!
    A REAL PIECE OF SHIT !!
    It has wasted a lot of my time renaming
    properly named songs to something unknown. FUXTUNES is the Word.
    NOT RECOMENDED TO ANYONE!
    I wish I had seen this site before I sent
    them my money! No wonder they got rid of their Forum, too many complaints !!
    FUCK-YOU FIXTUNES ——->FUXTUNES !!!

    ...added by Randy /// November 20th, 2008 at 07:16 AM

  58. This is a very buggy software. I’m surprised it’s not freeware. I allowed it to rename my files and it completely messed up my collection. Make sure you have a backup of everything before attempting to use this software. It is dangerous…

    ...added by zugzug /// November 22nd, 2008 at 06:34 AM

  59. Fixtunes is worse than a waste of time. It completely hosed my collection. If you have ‘best of’ compilations, fixtunes will assume each song came from the original album, or some other random place. Run fixtunes on the beatles’ “1” and kiss that organization goodbye. Complete waste of time.

    ...added by SkiFastBadly /// November 28th, 2008 at 00:33 AM

  60. I’m sorry that some of you are having trouble using FixTunes, we’ve received a ton of support for providing the best music content and updating mislabeled and missing album album art so I don’t like to hear when any user is having a difficult time. Please email us at support@fixtunes.com so that we can help you get FixTunes working properly. We created FixTunes because we were frustrated about the programs out there to fix your music we want to make fixing your music easy.

    ...added by Kelly /// December 1st, 2008 at 17:57 PM

  61. To Kelly,

    Speaking of frustrating, I’ve emailed support@fixtunes multiple times since I made the mistake of giving you my cc # a few months ago and haven’t gotten any kind of a response.

    To Everyone Else,

    Again, TRUST THESE REVIEWS, fixtunes offers no support, isn’t safe for anyone who cares about their time or music and just plain isn’t ready for prime time.

    ...added by MJW /// December 2nd, 2008 at 04:42 AM

  62. @MJW I’m very sorry that you didn’t receive an immediate response, we make sure we read every email and test any problems that are users are facing so that we can give users a solution and help you work more easily with FixTunes. We are also constantly working to improve so any feedback you give is helpful. If you would like to email me at kelly@fixtunes.com I would be happy to work with you.

    Thanks for trying it out.

    ...added by kelly /// December 11th, 2008 at 19:41 PM

  63. I’ve tried this program versus other programs. It’s definatly not better. Different, not better. Although it hasn’t crashed on my computer, it did lockup. But I’m using windows 7, not vista or XP..So who knows a lockup on my windows can cause a crash on vista/xp..

    Anyway. It’s not worth the money. It’s so terrible slow. I’ve only used it in trial mode, but it’s so slow..I’m faster writing the tags by hand..

    And yes, my PC is fast, 3Gz Dual Core, 4Gigs ram, ...I run most hardcore programs without stuttering :) 3D modelling or compiling of large dll’s..my machine does all of that in seconds..so that can’t be the reason why renaming tags could last ages..

    ...added by tja /// December 11th, 2008 at 22:05 PM

  64. FixTunes for windows is a piece of JUNK! Save your money. I have tried both the ITunes and non-ITunes versions and neither would even move past 500 songs.

    The programs hang and never move to complete the remaining songs in the library.

    SAVE YOUR MONEY.

    ...added by Toosie Cat /// December 20th, 2008 at 16:09 PM

  65. This program is garbage. I have correct information on very common songs (“Suite Judy Blue Eyses”, “Story” by Limp Bizkit) and the program changes it to something incorrect!!!! How can MS Media Player (which is free) recgonize so many songs, but these guys can’t?

    Please don’t buy this piece of crap

    ...added by Doug Keane /// December 21st, 2008 at 05:34 AM

  66. DO NOT TRY FIXTUNES!!! I downloaded it about 4 hours ago and I am allready kicking myself in the ass for not checking these reviews out first. I could have manually corrected all the tags and pasted album art for my music library with the time i wasted trying to use this stupid program. I only have about 850 songs in my library and fixtunes was only able to identify about 200 of them and i can say with confidence that about 80% of my songs were correct to begin with. To top it off as I was reviewing the songs that they identified I noticed several well known artists and songs had been completely changed to the wrong info even though they were correct to begin with, it even changed several songs to the same wrong info. I thought this program was supposed to get rid of duplicate songs not create duplicate info for completely different songs. Then as i tryed to re-enter the info that they screwed up and manually fix it, the stupid program would just put the file back in the unidentified section and i would be back where i started. Needless to say I will be deleting this stupid program immediately and asking for a refund, and if I don’t get one I will be writing alot more nasty reviews on every website I can find! So to anyone who hasn’t paid for this program yet, DON’T! It’s a waste of time and money!!!

    ...added by c pierce /// December 21st, 2008 at 09:42 AM

  67. Upon my first launch,I immediately got a message that says,”You may be using an old version.” I have re-downloaded 3 times and it still does not work. I have sent for 3”technical support” requests in the last week and no one is responding. I am quite frustrated since there is no telephone number or online chat forum to communicate, I am considering calling my credit cad company to cancel payment.

    ...added by Jim /// December 21st, 2008 at 18:30 PM

  68. Trust these reviews! Do not waste your time or money on this software!

    ...added by Jason /// December 28th, 2008 at 19:07 PM

  69. I WISH TO [ed: expletive removed! try to keep it civil…] WHO WROTE THIS PILE OF SHIT THAT RUINED MY ORGANIZED 650GB LOSSLESS LIBRARY.

    ...added by Jonathan /// December 29th, 2008 at 15:23 PM

  70. This company is a fraud. They reply to me every 7 or 8 days telling me to do things like… manually upload data.. I have 10000 songs in my library… I would not need this program if I had to update manually. I will request a refund. This company must be making lots of money off of us.

    Very frustrated!

    ...added by Eugene /// January 3rd, 2009 at 00:14 AM

  71. Wow.. I downloaded the FixTunes demo, ran it, and thought I should read a few Reviews before clicking the Buy button.

    Glad I did.

    I thought it was just slow during the demo. Even in the 95 songs it did scan, I can see that it did incorrectly rename some songs (compilations to source album).

    Thanks for the many comments, even the hostile ones.. saved me $25!

    ...added by SteveH /// January 4th, 2009 at 21:25 PM

  72. thanks everyone for the heads up, I was just about to buy this prog but am now so pleased I checked out the reviews first!

    ...added by Bek1 /// January 8th, 2009 at 16:41 PM

  73. Wow! Anything good to say about this program. I have a 90GB library that could use tuning. Heading in another direction!

    ...added by Geoff /// January 10th, 2009 at 17:56 PM

  74. Not worth the money. Be careful with auto fix, it will totally screw up your library due to mis-matching of album songs. I now have to go back and re-rip some albums as the songs are now tagged into three or four different albums.

    ...added by Steve DeYoung /// January 15th, 2009 at 22:29 PM

  75. It appears the heat has gotten too hot for the FixTunes website and supporting database. As of 2:30P Central – it is down. I have had the same issues as those mentioned in other reviews – sadly – I didn’t see these until after I purchased the product. I’ll be contacting my credit card issuer to see if they can chargeback the cost of this “software”. Stay clear of this well intentioned but badly executed music management tool.

    ...added by Bob /// January 22nd, 2009 at 22:37 PM

  76. Total Crap! Don’t Waste your money! It will mis label your songs put them in different albums. Complete Scam! There is no customer service or technical support. they take your money and give you a crap program. I can’t wait for karma to catch up with these losers!

    ...added by Jon from Cincinnati /// February 5th, 2009 at 19:14 PM

  77. This review and the comments which follow has been enough to deter me from trying this program.

    All I’m really looking for is a way of removing masses of duplicates from my computer.

    Apart from noclone, does anyone know how this can be done without too much effort, I’m bone idle.

    ...added by Roger /// February 10th, 2009 at 22:53 PM

  78. Do Not Use FixTunes. This Software Will Mess Up Your Songs In A Big Way. All Of My MP3 Songs Are Now Mixed Up And Tag Wrong. All Of My WMA Songs Are Unplayable Now. All This Was Done With FixTunes. If Someone From The FixTunes Was Here Now I Would Kick There Ass. Its All About The Money. The Software Does NOT Work!!!

    ...added by Mark /// February 11th, 2009 at 15:24 PM

  79. 10 YEARS OF COLLECTING MUSIC!

    In just a few days it has all been ruined by FIXTUNES. Approx 100,000 songs in my collection are now a complete mess. I am sick to my stomach. This was a lot of time and money down the drain. Help me anyone can I buy your library?

    ...added by cm /// February 11th, 2009 at 22:09 PM

  80. What a piece of garbage. This software blows.
    Fixtunes could fix it’s way out of a wet paper bag.
    It does do a pretty good job of screwing up your music collection and locking up.

    ...added by Tom /// February 23rd, 2009 at 06:44 AM

  81. The lesson is to back up your music store first – glad I did – Fixtunes creates more problems thatn it fixes.

    The big problems:

    a) Crashes constantly (Vista)
    b) Unidentified was at least 60% of my collection
    c) Changes “Best of” albums to individual albums
    d)Incorrectly tags songs

    I had a library of around 12000 songs – I have looked through and found that probably only 2000 of those were processed correctly. This is not what was expected. The price of the product is high for such a piece of worthless crap.

    ...added by GB /// February 27th, 2009 at 14:43 PM

  82. This programme is a “con” = a confidence trick—- it does not perfom as advertised and is not “fit for sale”.
    There is no response/support.
    The programme constantly hangs.
    Please do not waste your money on this programme.

    ...added by simon /// March 3rd, 2009 at 20:21 PM

  83. If you’re searching for a decent piece of software to fix a sloppy library, this is NOT it.

    Maybe my situation is familiar to others: I have a library of about 20,000 songs, and a ton are from compilations and random sources. I didn’t want songs to be tagged with the year they appeared on a given compilations; it was really important for me to get all the songs’ years correct.

    When embarking on the great Tag Fixing Project Of 2009, I scoured the web for the best way to do it. I tried MusicBrainz. I tried MediaMonkey. I downloaded the entire freedb database and hoped to hook that up to MP3Tag.

    Nothing was helpful, because all of those programs are very album-centric and didn’t work for my collection of singles. Then I was like, hey, FixTunes…it doesn’t care about albums! This could work!

    But it doesn’t. Just an example: A folder in my library has about 700 songs from the ‘60s and ‘70s. None of it was tagged, so I ran it through FixTunes. Lo and behold, about 600 of those songs were tagged with data from compilations…the very problem I was trying to avoid.

    Let’s say you have something a bit more modern…say, 20 songs from P.O.D., for example. FixTunes will correctly identify about 15 of those songs, while the other 5 will be placed on compilations or singles. The result: Since you can’t actually be sure anything is right, you just have to fix it manually anyway, making FixTunes a waste of time and money.

    Avoid. Avoid. Avoid.

    ...added by st /// March 4th, 2009 at 05:27 AM

  84. I too was totally disappointed. It is crap!!!! I had over 2300 songs to try and get album art for my iPod. It totally fragmented my albums, renamed a bunch, and even got the album art wrong on most. I spent more time fixing it myself than if I would have just downloaded the artwork induvidually. A bug waste of money. I bought the full version and have all the problems everyone else montioned on this blog. Lockups, reboots, etc. Even after I loaded more music and didn’t tell it to get album art, it did it anyway and still screwed things up. I had to remove the program.

    ...added by andre6015 /// March 10th, 2009 at 04:41 AM

  85. I must have a newer version. I have a library of over 75,000 tracks and have been looking for something like this for a long time. I thought SongGenie from Equinux was going to do the job, but nothing doing. I also tried Cover Scout.

    FixTunes found info for tracks that no other program has been able to. Running it on my huge library took a couple of days, but it ran without a hitch on my 1.83Ghz iMac with 2GB of RAM.

    ...added by thechuck /// March 14th, 2009 at 05:51 AM

  86. I have also just wasted my money on this pile of turd. Does anybody know what software will do the job we all want?
    Has anybody tried to get a refund?

    ...added by Anthony /// March 16th, 2009 at 21:50 PM

  87. If you still want to try this horrible piece of software after reading all these reviews, please, please, please back up your iTunes library before proceeding. “Fix”Tunes will trash it. Not only did I waste 25 bucks, but now I have a long tedious job ahead to try to fix it myself. It renames songs inaccurately, grabs the wrong album art and even when it gets the album art right, only a percentage of them show up in iTunes and on my iPod.

    ...added by Jon /// March 20th, 2009 at 22:14 PM

  88. I bought this POS after trying it out for the 50 free trial…which seemed to work well, and unfortunately without reading any reviews first…..Well like many I blindly let its do its thing and NOW I have a couple thousand song files to “FIX” ...Now I know where they came up with the name, because If you use this…You will need to FIX YOUR TUNES!
    I have sent support request’s and request’s for my money back! And have heard NOTHING from this company…I will be reporting them to the BBB, and suggest everyone else do the same!
    In my opinion this is a program that does nothing but SCAM you out of $25 bucks!
    Stay Away!

    ...added by Mike /// March 28th, 2009 at 19:54 PM

  89. Well I sent off this email to them through there support page, and was pleasantly surprised when I got a response, here’s the correspondence.
    “I have sent one Support request already and was replied via email that I can expect a reply within two days…That was back on the 15th of March!
    Now I am requesting my money back! As this product does NOT work as advertised…Not even close! It actually created MORE work for me, because now I have to go thru the music I already “Fixed” in the hopes to add album art (Mind you, these files already had the correct album info) Now I have to go back and “FIX” the wrong album info that your program changed my files to! I meen, When it cant even recognize song titles by a band like the BEATLES…..there is a problem!
    Your product doesn’t work! Your support is NON-EXISTANT!
    And I want a refund!”
    And this was there response…..
    “Michael,

    I refunded your purchase. I’m sorry that FixTunes was not the right program for you.

    Kelly”
    So, I have to say, at least the refund process worked, for me anyway!
    I guess I wont have to contact the BBB after all!
    Mike

    ...added by Mike /// March 31st, 2009 at 17:30 PM

  90. I purchased this program. It would freeze after 50 songs, supposedly the stop point for the free version. This program was touted by Leo Laporte, the king of the “that”s such a good question” land. To get any type of support you havve to hand enter enormous data and upload files. Their support staff replied that I needed to send them another .txt file. I already had and demanded my money back. They complied. I have no use for the not ready for prime time players software game like FIxtunes. Great convept but DO NOT WASTE YOUR MONEY OR TIME.

    You shold not have to bebug their program. That is why You buy. If they want a beta tester then pay for it but don’t charge me or waste my time.

    ...added by michael /// April 9th, 2009 at 12:29 PM

  91. These comments have come too late for me, I paid for the software on what it claimed to do (trust) and it really is total rubbish (fraud).
    It should not continue to be sold. Support queries are unreturned. Hangs all the time.

    ...added by John Roberts /// April 20th, 2009 at 12:54 PM

  92. Have the latest version on my Vista machine running iTunes 8.
    This FixTunes appears to work for the first 2000 songs then hangs, since then I need to close FixTunes via the Task Manager, then restart it, it will re-commence from where it left off, but I’m lucky to get 5 to 10 tracks sorted then it hangs again.
    Shame really, there is a maga market for someone to write nifty peice of software

    ...added by Vass /// April 26th, 2009 at 17:35 PM

  93. Thanks for all these warnings. I almost bought it. the a h who told me about fixtunes was trying to set me up. I’ll get even with him. I have 75k songs, my lifes work and againg I say thank you all for sharing. I am sorry for your musical loss. :(

    ...added by mike /// May 18th, 2009 at 17:02 PM

  94. FUCK YOU FIXTUNES,
    it mixed up my entire 50 gb of songs….

    ben folds five is augustana?

    bob dylan is sounding like techno songs?

    good job…

    ...added by aaron /// May 20th, 2009 at 05:45 AM

  95. Running this created more problems for me. It created 5 or 6 albums out of a single album. Little Feat Waiting for Columbus turned into multiple albums.

    It ended up creating more work for me. Wish their was an undo function.

    Also created a lot of asian versions of the cover art.

    Be careful

    ...added by Watson /// May 22nd, 2009 at 04:27 AM

  96. This program seemed like it would be useful to me. I have around 9k songs, a good portion of which are named correctly. It’s just gotten to the point where I have a hard time removing typos and doubles so I tried this. Half of my music is now completely without names, artists, albums, etc. The other half is a mixture of worse typos than originally and complete renames. Blink 182’s Dammit is actually Neil Diamond’s song? Didn’t know that!

    Forget about even trying to use this shoddy product. You’re better off just deleting all your music. That’ll do you more good than “FixTunes”, and probably save you a couple bucks.

    ...added by Silnocus /// June 17th, 2009 at 21:11 PM

  97. I bought this the other day, had a few issues one paying for the software and Kelly emailed me back the same day with the fix. I ran the program on over 90,000 songs about 15000 of them had correct names and the rest, well pointless trying anything else than an automated tool like this.

    My 90,000 song library is now down to about 78000 due to duplicates, sorted nicely (FINALLY) althought the process took almsot 1.5 days with a quad core it never crashed and did the job I wanted it to, so in my opinion this software was worth the Dollars it cost and has done exactly what I wanted it to.

    The only fault i did find was that it saved the duplicates to the %install%duplicates folder and kinda filled up the c: causing a few issues, luckily enough i was there, saw the error and was smart enough to realise the issue and deleted the files before the PC crashed.

    So Kelly Thanks for the Prompt reply and Cloudbrain a big thanks for the Software, work well and I am glad I found it

    ...added by rhy /// June 18th, 2009 at 16:06 PM

  98. it worked for me, but I only had 1400 songs almost half of which were duplicates. worked great for getting rid of the duplicates and cleaning up the library. worth 25 bucks for me :)

    ...added by kirk /// July 3rd, 2009 at 05:20 AM

  99. 100% piece of crap. DO NOT BUY!!!!

    ...added by melanie /// July 16th, 2009 at 00:35 AM

  100. Avoid FixTunes! It does have all these issues. It frequently crashes, it doesn’t accurately tag your library, it doesn’t get updated or the bugs fixed, and they don’t answer support calls.

    ...added by Steve Blevins /// July 19th, 2009 at 19:51 PM

  101. Very Very buggy! Keeps crashing. Hate it!

    ...added by Susan /// July 20th, 2009 at 22:48 PM

  102. I am with Mike here,

    I was on the verge of buying this program and decided to quickly check out some reviews and very glad i did :) sorry for those who have lost..

    BEWARE

    ...added by sam /// July 28th, 2009 at 13:04 PM

  103. Fixtunes has done pretty well finding duplicates. It has saved me hours if I only knew about this program before. Program though freezes when fixing tunes every 500 songs now. I am on IE7 and have 5000 songs left to go. But overall, I am impressed on what it has done so far.

    ...added by Carlos Cmtropical /// August 13th, 2009 at 16:16 PM

  104. This thing has completely screwed up my library. I bought it to add cover art and get rid of duplicates. After having it automatically fix songs with 99% accuracy, it fucked up the majority of my music. Duplicates aren’t really duplicates, and it labeled those with higher bitrates as the “duplicate” track even though i set it to label with the lower bitrate. Do not buy this product.

    ...added by Chris /// August 16th, 2009 at 20:02 PM

  105. yeah i wish i had read these before i bought this. makes more work than its worth because you have to go through and correct all the damn mistakes, uggh

    ...added by pritesh /// September 2nd, 2009 at 05:13 AM

  106. Beware! I too wish I’d read this article. I’m in the process of stopping payment on this scam via my credit card company.

    ...added by Derek /// September 12th, 2009 at 00:38 AM

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